Privacy Policy

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  The purchased item must be in good condition to make your exchange or return valid and be within 5 business days from receipt of the item.

We indicate that returns of items with the following characteristics will not be accepted:

With eminent evidence that it was used.

Open packaging and/or with cosmetic damage.

The packaging or boxes of the items have non-original labels or are violated; is scratched, dented, dirty or otherwise abused.

Item with physical damage, hit or wet.

Article that presents a violation of the security seal.

Outdated or offline item.

Item scratched and/or tagged.

Item sold at auction, liquidation.

Consumables (toner, cartridges, inks, etc.).

The invoice includes the legend "No Refund and/or Cancellation".

In order to request a return, you must follow the following procedure and have the following information regarding your purchase:

You must always make your request through the email alexasdominicansalon732@gmail.com

In the subject of your email mention the reason "return request".

We require that you indicate in the body of the email the reason or reason for the return, attaching your proof of deposit.

You must send your item freight paid to the service center authorized by (alexas salon) taking into account the following:

Confirmation printout of item registration for merchandise return.

The maximum term to receive a product return will be 5 business days from receipt of the item, there are no exceptions.

The product must be complete, in perfect condition for sale, closed, with seals, packaging, manuals and accessories, these must be original.

** Freight charge will not be refunded**

** In case the item is rejected, you will have to pay the cost of the return freight **

Once the item is verified by authorized personnel, your money will be reimbursed in the same means of payment that you made your purchase within 3 to 10 business days after the authorization of the return.

For any clarification or doubt, we suggest you contact us through our WhatsApp service or telephone number 7328779213 from Monday to Friday from 10:00 a.m. to 6:00 p.m., downtown area, only on business days.